Company Policies

Privacy is a key issue online and something we take very seriously. Privacy is a key issue online and something we take very seriously. Either directly or indirectly, most websites, including our own, gather specific information about their visitors. This information is typically anonymous data and includes such things as looking at how people have arrived at our site, what pages they visit on the site and the devices, browsers and operating systems they are using. This data helps us to determine what kind of advertising which is working the best for us and assists us with designing and structuring the website so that it has the type of content which you want to see. Other kinds of data we collect include personal data, and this can be directly, or through third parties, we use to operate the website. This information can be by placing an order or by submitting information to us through contact forms and emails.

Transparency is essential where privacy and data protection are concerned and even more so under new rules which fall under the General Data Protection Regulation (GDPR) which come into effect on 25th May 2018. The General Data Protection Regulation (GDPR) is the most significant change in data protection laws for 20 years and is intended to give citizens greater control over their data. The new single data protection act will make substantial changes to all of Europe’s privacy laws and will replace the outdated Data Protection Directive from 1995. It requires that companies and website owners outline entirely how they collect and store information obtained from visitors to their website, and happens to this information.

The links below show the policies we have in place which assist us in complying with privacy and data protection legislation, particularly the GDPR.

Terms Of Use

Our terms of use set out the terms and conditions under which you may use, including the use of any content used on the site, links to the site and any restrictions which are in place.

Terms Of Sale

Our terms of sale govern any purchases or orders you make on our online store for goods or services on our website. They set out the status of any orders placed, the contract terms relating to delivery and performance of those orders, any exclusions that apply to you and other relevant terms relating to our supply of goods, services or digital content.

Privacy Policy

Our privacy policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.

Cookies Policy

Our cookies policy governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.

Manufacturing Standards

The Petcare Factory is extremely proud of its short history and the products which it has made available to the pet industry. We follow the highest standard and guidelines to ensure that the final product is of the highest quality and meets the expectations of the customer.




Registration with the Information Commissioner's Office (ICO)

The Data Protection Act of 1998 requires every organisation that processes personal information to register as a data controller with the Information Commissioner's Office (ICO), unless they are exempt. Failure to do so is a criminal offence.

At The Petcare Factory Ltd we care about how people's information is collected and handled and has, therefore, registered with the Information Commissioner's Office under registration reference: ZA246693. As a result of this we adhere to the rules and regulations which are laid out by the organisation. Further information can be found be our registration page on the ICO website.