Products & Services
Nutritional Supplements & Health Care Products
All of our supplements and health care products are made in the United Kingdom, using the highest quality, human grade ingredients. Production adheres to the highest manufacturing standards, including GMP code of practice and ISO 9001 quality assurance certification. The guidelines outlined in achieving these standards ensure that the products are of a consistent high quality, from batch to batch, and that they are appropriate to their intended use. The supplements are not designed as a substitute for a varied and nutritional diet, nor are they meant to replace prescribed medication.

Select from one of the categories below to find out what supplements are available in that particular field. All UK orders include FREE 1st class shipping.

Joints & Mobility

Our range of joint supplements contain a careful selection of active ingredients designed to assist with the management of painful and damaged joints, which are the result of degenerative and developmental disorders. Offering a mix of both traditional and modern natural ingredients, the food supplements offer a multifaceted approach to reducing inflammation and pain, and helping to protect the joints from further damage and injury.

Digestive Health

Our digestive health products contain a careful selection of active ingredients designed to support gastrointestinal health and immune function. Containing highly effective, complementary natural ingredients, the supplements promote a healthy microflora and microbial balance essential for eliminating or reducing the symptoms of many gastrointestinal disorders, The products are also aimed at maximising nutritional absorption.

Skin & Coat

Our skin and coat supplements contain a balanced healthy selection of essential oils. These have the primary aim of helping to restore and maintain the condition of the main barrier protecting your pet against environmental elements and serving as the first line of defence against disease and infection. The supplements moisturise the skin and coat keeping it hydrated by retaining water, which helps to alleviate itching and excessive shedding.

 

If you have any questions about our products please email us at ask@thepetcarefactory.com

We will be making available more products for sale directly from our website over the coming months, but for a complete list of what is available you can use the link below, which is for our storefront featured on Amazon:

View the full list of our products which are available on Amazon UK

Dispatch & Delivery Info

For all orders placed on our website, within the UK, we send these out with free 1st Class delivery so in most cases should arrive the next day. Please note that the delivery times are not guaranteed, they are just approximate times which have been given to us by the couriers we use. Although next day delivery should be achievable to most postcodes, please allow 2-3 days for orders especially for addresses in Northern Ireland, the Scottish Highlands and some offshore locations. Once items are passed over to the courier, we cannot control any delays in their network due to unforeseen external factors, such as severe weather and technical issues within their infrastructure.

For shipments to other countries, the delivery time can vary considerably depending on the final destination. International orders are usually sent using Royal Mail, and for some countries, they use a Royal Mail Limited company called General Logistics Systems (GLS) to deliver the orders. For other destinations, once an order has left the UK, it is handed over to the relevant country's postal authority, and they are responsible for delivering it on behalf of Royal Mail. This handover can occasionally lead to delays with the order.

We ship orders from our warehouse every day from Monday through to Friday, and any orders placed before 1 pm will generally be shipped on that day unless this falls on a public holiday. Orders placed after the 1 pm cut-off will be dispatched on the following working day. Please note that we don't ship items over the weekend, so orders placed after 1 pm on Friday, or on Saturday and Sunday, will not be dispatched until the following Monday.

We decide the best method of fulfilling all orders placed through our website so that these are delivered to you as soon as possible. Typically this means that they are shipped directly from our website but in some cases, we may decide to use one of our alternative fulfilment networks. For example, we sell many of our products through Amazon and store inventory in their UK fulfilment centres across the country. If appropriate, we may use one of these secondary sources, to prevent delays with your order. This method of dispatching may mean that the outer protective packaging may have unexpected branding printed on it. 

What Communication Can I Expect To Receive Throughout The Order Process?

We want to keep you up to date with your order as it progresses but don't want to bombard you with unnecessary emails. To put your mind at rest, we will always send you a confirmation email once you have completed your order on our website, which will contain your order number and a summary of what you have ordered.

If you do not receive the confirmation message within a few minutes of placing your order, please check your spam and/or junk mail folders just in case the confirmation email got delivered there instead of your inbox. If it has, you can mark it as not spam or add the address orders@thepetcarefactory.com or the domain thepetcarefactory.com to your safe sender or approved list, depending on the email client you are using. Doing this will ensure that any future messages get through to you, hopefully without issue. If you have checked these additional folders and still have no email, it may be that you didn't provide an accurate email address when placing your order. If you suspect that this is the case, and want the email, please contact us at ask@thepetcarefactory.com and we will be able to resend any emails you may have missed.

We will email you again once your order has been dispatched (when it leaves our warehouse) to let you know that it is on its way. Additionally, if you supply a valid mobile phone number at the checkout screen when placing your order, we will also send you a text message. If the order is an international order any mobile number must be entered in full international format, beginning with a "+" and country code, without any leading zeros.

We always send out a third and final email a few days after your order has shipped. As well as including an invoice for your purchase, for some products, the email may also have attached helpful supplementary information. For example, for our range of supplements, we usually include a PDF which details the ingredients used and the benefits which they offer, together with other information which we think you may find helpful.

Carded Deliveries

In the event that you are not at home when the delivery of your order is attempted, a card should be left to let you know about this failed attempt, providing details on how you can collect your item.

Please ensure that you collect any items from your local mail office as soon as possible after receiving an attempted delivery card. Standard delivery items are retained by the mail office for around 3 weeks, after which time they will be returned back to us and will have to be re-shipped at a later date.

We cannot take responsibility for delays caused by failure of the buyer to collect their item in time. In the event of an item being returned to us we will re-ship as soon as we receive it. However please note that we cannot control any resultant delivery delay in this instance.

On some occasions a delivery is attempted but a card is not left. If your order does not arrived within a suitable time frame, if possible check with your local delivery office to ensure they are not holding it for you. Most delivery delays which we encounter seem to be caused by cards not being left by the carrier.

Missing Orders

On rare occassions an item may go missing once it has been passed to the carrier. In cases such as this we will either replace or refund the items and make an insurance claim, with the carrier, on your behalf, once it has been confirmed that the item is lost. The time that elapses before an item is deemed to be misssing can differ, but for domestic mail this is usually 15 working days from the delivery due date.

Returns & Exchanges

We hope you are entirely satisfied with your purchase but if not, we will try do our best to put it right.

If you do have a problem, can you please fill in the form below and provide a little more information, including your order number you were given and the nature of the issue you wish to report. This will allow us to look at the details for your order and deal with the issue more efficiently.

Please note that only items purchased directly from our website should be reported to us using this contact form. Any issues related to orders purchased on some other platform, such as Amazon or eBay, should be reported via their own website using the standard procedures in place. This will mean any problems can be processed in the correct and most efficient manner.

Nature of Issue