For all orders placed on our website, within the UK, we send these out with free 1st Class delivery so in most cases should arrive next day. Please note that the delivery times are not guaranteed, they are just approximate times which have been given to us by the carriers we use. Although next day delivery is achievable to most postcodes, please allow 2-3 days for orders with addresses in Northern Ireland, the Scottish Highlands and UK Islands. Once items are passed over to the carrier we cannot control any delays in their network due to unforeseen external factors, such as bad weather.
We ship orders every day from Monday through to Friday, and any orders placed before 1pm will generally be shipped on that day, unless this falls on a public holiday. Orders placed after the 1pm cut-off will be dispatched on the following working day. Please note that we don't ship items over the weekend, so orders placed after 1pm on Friday, or on Saturday and Sunday, will not be dispatched until the following Monday.
When orders are placed on our website we decide the best method of fulfilling the order so that it is delivered to you as soon as possible. This normally means that the order is shipped from our own warehouse, but we may decide in some cases to use one of our alternative fulfilment networks. For example, we sell many of our products through Amazon and store high levels of inventory in their UK fulfilment centres. Certain orders, placed on our website, may be shipped directly from one of these secondary sources, in order to prevent any delays in receiving your order. This may mean that the outer protective packaging, used for shipping, may have unexpected branding printed on it.
In the event that you are not at home when the delivery of your order is attempted, a card should be left to let you know about this failed attempt, providing details on how you can collect your item.
Please ensure that you collect any items from your local mail office as soon as possible after receiving an attempted delivery card. Standard delivery items are retained by the mail office for around 3 weeks, after which time they will be returned back to us and will have to be re-shipped at a later date.
We cannot take responsibility for delays caused by failure of the buyer to collect their item in time. In the event of an item being returned to us we will re-ship as soon as we receive it. However please note that we cannot control any resultant delivery delay in this instance.
On some occasions a delivery is attempted but a card is not left. If your order does not arrived within a suitable time frame, if possible check with your local delivery office to ensure they are not holding it for you. Most delivery delays which we encounter seem to be caused by cards not being left by the carrier.
On rare occassions an item may go missing once it has been passed to the carrier. In cases such as this we will either replace or refund the items and make an insurance claim, with the carrier, on your behalf, once it has been confirmed that the item is lost. The time that elapses before an item is deemed to be misssing can differ, but for domestic mail this is usually 15 working days from the delivery due date.