This Cookies Policy is effective from 25th April 2018
'Essential' cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. 'Non-essential' cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.
- About cookies
- List of cookies used
- Essential cookies
- Non-essential cookies
- Other technologies
- How to accept or reject cookies
- Copyright, credit and logo
What are cookies?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
Essential and non-essential cookies
Cookies can be classified as either 'essential' or 'non-essential'.
Essential cookies: these are cookies that are either:
(a) used solely to carry out or facilitate the transmission of communications over a network; or
(b) strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website ('analytical' cookies) or cookies used to display advertisements to you ('advertising' cookies).
Session and persistent cookies
Cookies can be classified as either 'session' or 'persistent', depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third party cookies
Cookies can be classified as 'first party' or 'third party'.
First party cookies: these are cookies placed on your device by our website domain.
Third party cookies: these are cookies placed on your device by third party website domains. If you require further information about cookies in general, please visit the website www.allaboutcookies.org.
Your consent applies to the following domain: www.thepetcarefactory.com
The links below can be used to view or modify your current cookie settings using our cookie control tool:
Cookie declaration last updated on 01/09/2018 using Cookiebot:
Our store is hosted and has been created through Squarespace, based in the US. Additionally, payments made through our online store are managed by either the payment service providers Stripe or PayPal. Collectively. they provide us with the e-commerce platform that allows us to sell our products and services to you.
These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:
- first party Squarespace persistent cookies for allowing the functionality of the online store. These cookies are: CART and hasCart and both of these expire after 2 weeks.
- first party Squarespace session cookies for allowing the functionality of the online store. This cookie is called Commerce-checkout-state and is related to orders which are placed on the website using PayPal as the payment option.
- first party Squarespace persistent cookies for allowing the functionality of customer accounts. These cookies are: SiteUserInfo and SiteUserSecureAuthToken and both of these expire after 3 years.
How to opt out of essential cookies
Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.
You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.
For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies
We use the following types of non-essential cookies on our website:
These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:
- third party persistent cookie used to gauge your bandwidth in order to optimise the display of YouTube videos on our website. This cookie is called VISITOR_INFO1_LIVE and expires after 8 months.
- third party Pinterest cookie which allows you to pin certain images on our website to your Pinterest account if you are logged into in. This cookie expires after 1 year.
Analytical (or performance) cookies
Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:
- first party Google Analytics cookies to us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on and your location (based on your IP address). The Google Analytics cookies used on our website are the _ga cookie which is a persistent type cookie and lasts for 2 years, the __utmz cookie which is a persistent cookie which lasts for 6 months, and the _gid cookie which is a session cookie. Information collected by Google Analytics cookies is aggregated and anonymised.
- first party Squarespace cookies used to carry out website useage analysis. It does not collect personally identifiable information and these are either session cookies such as ss_cvisit and ss_cvt, or in the case of ss_cid, ss_cpvisit and ss_cvr expire after 2 years.
- third party YouTube (owned by Google) cookies which collect information about the videos you watch on our website, including what you watch and where you view them. These cookies are called YSC and PREF which are both persistent cookies which expire after 8 months.
We and any marketing companies we use also embed web beacons in our marketing emails and on our website. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.
How to opt in or out of web beacons
See the section below entitled How to accept or reject cookies.
There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below:
You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.
You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org
Accepting or rejecting cookies
Cookie control tool
You can accept or reject non-essential cookies by using the cookie management tool used on our site.
This can be done when first visiting the website using the pop up shown below that is displayed in the browser window.
The selected non-essential cookies can also be changed by using the links below.
Changing your browser settings
You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers.
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.
Google Analytics opt-out browser add-on
You can opt out of Google Analytics tracking by installing a browser add-on which is available for the most commonly used browsers at http://tools.google.com/dlpage/gaoptout.
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
You can opt out from our use of web beacons in our marketing emails by using the links which are appended to the bottom of each message we send out. This will allow you to unsubscribe from any further mailings.
It will look something like what is shown below.
Both of the links in this line lead to a "Subscription Options" page. There, you can change your email address and name, or unsubscribe from the list. The link itself is encoded, so that no private information is visible in the URL.